On your statement
A charge you don't recognize?
Charges show as 1GUIDE.CO followed by the product — for example 1GUIDE.CO* SKINCARE. If you're not sure what it was, email us before you call your bank and we'll sort it in minutes.
Support
Real help, from a person.
No ticket maze and no bots. Email us and someone who can actually fix it reads your message — usually the same day.
Money back
Refunds
Bought a guide and it didn't land for you? Email within 7 days and we refund it in full — no reason needed, no performance asked for. You keep what you downloaded.
Access
Signing in
Your email is your account — we send a one-time code, so there's no password to forget. Sign in with the address you used at checkout and everything you bought opens right up.
Your data
Privacy & deleting your account
See exactly what we keep, and delete your account and data yourself, any time, from the privacy page. No email to us required.
Still stuck? Write support@1guide.co — a human replies.